ROSEVIEW HOTEL TERMS & CONDITIONS OF SALE
These Terms are applicable to all Contracts of any kind made by The Roseview Hotel London and/or
its subsidiaries and affiliates (collectively, "Roseview Hotel") and its clients ("the Clients") and apply to
all reservations, bookings and agreements for accommodation, dining, function room hire and use of
all facilities at the Roseview Hotel.
Clients are asked to note their responsibilities, arrangements for payments, cancellation terms and
limitations on the liability of the Roseview Hotel. The Contract is conditional on the payment of the
TERMS OF SUPPLY
1.1 In these Conditions:
“Arrival” means the date on which the Facilities are to be provided or shall start to be provided by the
“Client” means the person for whom the Roseview Hotel has agreed to provide the Services in
accordance with these Terms;
“Contract” means the contract for the provision of the Services including these Terms as appropriate;
“Deposit” means the payment specified in clause 5 and Schedule;
“Group Booking” means a reservation for three or more rooms;
“Services” means the provision of accommodation, function room hire and/or supply of food and
beverages and other Services by the Roseview Hotel for the Client described in writing by the
Roseview Hotel and on its website or in its brochure;
“Schedule” is the Schedule of deposits and payments and cancellation terms annexed to this
“Standard Charges” means the charges shown in any brochure of the Roseview Hotel or other
published literature relating to the Services in force from time to time;
“Terms” means these terms and conditions.
1.2 The headings in these Terms are for convenience only and shall not affect their interpretation.
2. RESERVATION AND CONFIRMATION OF RESERVATIONS
2.1 If the Roseview Hotel confirms the reservation this Contract is conditional on the Client supplying
credit card/debit card (collectively “Credit Card”) details and the authority for charges to be deducted
(including cancellation charges) on the payment terms outlined in the Schedule.
2.2 If credit card details and payment authority is not given to the Roseview Hotel by the Client then
subject to any outstanding obligation due to the Roseview Hotel from the Client the Contract will
cease to be of effect. The Services that are the subject of the reservation will be released and be
resold without any further notification to the Client.
2.3 A card pre-authorisation will be carried out on all booking made to check that the card is valid, which may involve a hold being made on the Guests card by their merchant bank. The hotel can not be held responsible for any inconveniences this may cause.
2.4 The hotel will immediately cancel any reservations where the credit card has been declined by the
3. SUPPLY OF THE SERVICES
3.1 The Roseview Hotel shall provide the Services to the Client subject to the Contract.
Guest must be 18 years of age to book a hotel room and provide proper identification upon arrival.
3.2 The Client shall at its own expense supply the Roseview Hotel with all necessary data or other
information relating to the Services within sufficient time to enable the Roseview Hotel to provide the
services in accordance with the Contract. The Client shall ensure the accuracy of all such information.
3.3 All special requests should be made in writing to the reception, and is subject to availability and
will only be accepted once the client receives written confirmation from the hotel.
3.4 All rooms are cleaned by staff on a daily basis. Our Housekeepers or Maintenance Staff will have the right to enter the rooms in the absence of guests to carryout their room duties. If the Client requests otherwise and doesn't wish their room to be cleaned then this should be requested in writing to the hotel reception upon check in.
Specific information requirements are contained in the Schedule. The Roseview Hotel may at any
time without notifying the Client make any changes to the Services which are necessary to comply
with any applicable safety or other statutory requirements, or which do not materially affect the nature
or quality of the Services.
4.1 The charges payable by the Client shall be detailed in writing by The Roseview Hotel. If no
charges are specified or additional and varied Services are provided to the Client, the Client shall pay
the Standard Charges at the prevailing rate on the day the Services are provided and any additional
sums which are agreed between the Roseview Hotel and the Client for the provision of the Services.
4.2 The Roseview Hotel may vary the Standard Charges from time to time.
4.3 All charges quoted to the Client for the provision of the Services are inclusive of any Value Added
Tax at the applicable rate at the tax point unless otherwise stated.
4.4 Latest room rates are available from the Roseview Hotel reception desk, and may differ from other
advertised rates, either on the Roseview Hotel website (internet room rates) or third party websites.
All room rates are subject to availability and may change without prior notice.
4.5 Upon arrival to the room, any damages to the room must be notified to the Reception desk
immediately, or as soon as reasonably possible.
Any Rooms or Bathrooms that are left extremely dirty during a stay, guests will be charged the amount it costs to replace damaged item + £40/hr. labor fees to deep clean and return room to its original state. This includes missing/damaged remotes, bedding, towels, windows, Walls, Carpets, Floors, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc.
We are a small family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you please return the courtesy.
4.6 All hotel rooms are inspected by staff on a daily basis, and any damages to the room or bathroom, or missing
items will be added to the total room bill and charged to the debit or credit card used when making the
reservation. The hotel will have the right to cancel and evict any Guests who is deemed to have damaged the room.
4.7 Any items borrowed from Reception for the duration of the stay must be signed for on collection,
and returned to Reception before checkout. Items include hair dryers, irons, electrical adaptors and
fans/heaters. Failure to return any items may result in replacement costs being charged to the debit or
credit card used to when making the reservation.
5. DEPOSIT PAYMENTS
5.1 Deposits are non-refundable.
5.2 The different requirements for Deposits are set out in the Schedule.
6.1 The payments to the Roseview Hotel to be made by the Client (including Deposits) are to be
made on the date(s) and in the amounts to be calculated as specified in the Schedule.
6.2 If any services under the contract are varied prior to arrival then the payment made will reflect the
latest details contained in the written details of The Roseview Hotel.
6.3 Any additional charges due to the Roseview Hotel from the Client for the Services shall be paid by
the Client on presentation of an invoice.
6.4 The Client will be responsible for payment of the full invoice. In cases of underpayment, the hotel
will have the right to charge the Credit card used when making the reservations for the outstanding
balance due after check out in accordance to the price quoted.
7. CANCELLATION CHARGES ("NO SHOWS")
7.1 The Client agrees to pay charges to the Roseview Hotel in the event of cancellation of the
services or if the Client and/or their guests fail to take up the Services at the time and on the day
specified in the Contract. The cancellation charges are calculated by reference to the Schedule
7.2 The Roseview Hotel will provide a cancellation number to a Client in the event of the Client
making a cancellation and that number must be used in any future dealings with the Roseview Hotel.
7.3 In the case of No Show, without prior notice, 100% of the total price of the booking is chargeable.
7.4 In case of No Show, and the client has failed to inform the hotel that they wont be arriving the hotel has the right to cancel the booking on the second day of arrival without notifying the Guest and no refund will be provided if they show up later without prior notice.
7.5 The hotel will have the right to cancel any reservation if the Client does not have a legal right to
enter the UK at the time of booking.
8. VARIATION IN SERVICES REQUIRED
8.1 Any variation of numbers, accommodation and food and beverage requirements specified for the
Services or other changes or additions must be agreed by the Client and the Roseview Hotel in
9. LIABILITY OF THE ROSEVIEW HOTEL
9.1 When the Roseview Hotel supplies the Services which include any services supplied by a third
party, the Roseview Hotel does not give any warranty, guarantee or other term as to their quality,
fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any
warranty, guarantee or indemnity given by the person supplying the services to the Roseview Hotel.
9.2 The Roseview Hotel shall have no liability to the Client for any loss, damage, costs, expenses or
other claims for compensation arising from any instructions supplied by the Client which are
incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or without
management approval or arising from their late arrival or non-arrival, or any other fault of the Client.
9.3 Except in respect of death or personal injury caused by the Roseview Hotel's negligence, or as
expressly provided in these Terms, the Roseview Hotel shall not be liable to the Client by reason of
any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at
common law, or under the express terms of the Contract, for any loss of profit or any indirect, special
or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of
the Roseview Hotel, its servants or agents or otherwise) which arise out of or in connection with the
provision of the Services (including any delay in providing or failure to provide the Services) or their
use by the Client, and the entire liability of the Roseview Hotel under on in connection with the
Contract shall not exceed the amount of the Roseview Hotel's charges for the provision of the
Services, except as expressly provided in these Terms.
9.4 Clients should keep their valuables with them at all times. While we shall take reasonable
responsible care, the Roseview Hotel cannot, and will not, guarantee the security of your personal
valuables and vehicle. The Roseview Hotel accepts no liability for any claim by the Client or any other
person, whether for loss or damage to the Client or any other person, or to the Client’s vehicles or any
other vehicle, whether resulting from using the car park or being able to use the car park or from the
Client’s negligence or otherwise.
The Roseview Hotel may (without limiting any other remedy) at any time terminate the Contract by if the Client commits any breach of these Terms, or if the Client goes
into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver
or administrator appointed.
The hotel will have the right to cancel the reservation of a client who threatens or harasses our staff or other guests, causes a disturbance or noise or does not comply with our non-smoking policy.
11. CLIENT RESPONSIBILITIES
11.1 Dress code: Guests are required to comply with the dress code of the Roseview Hotel in the
Hotel, Function Room, Sun Terrace and Restaurant. The Client must ensure that any guests of the
Client are aware of this requirement.
11.2 Arrival and departure times for accommodation at the Roseview Hotel are 2:00 p.m. and 11.00
a.m. respectively. The access and vacate times for all other Services will be as specified in the
Programme Sheet and must be strictly adhered to by the Client on all occasions. Late check-out will
be subject to a charge per hour.
Guests who intend to arrive later than 11 pm of the day of arrival must notify the hotel in advance by email.
11.3 Smoking within the Hotel & Bedrooms is against the Law and Prohibited. For the comfort of all
guests, please use the smoking area available at the Front Entrance. A One night cleaning &
ventilation charge will be incurred for non-compliance and the hotel will have the right to cancel the room immediately.
11.4 The Client is responsible for the behaviour of his, her or its guests at the Roseview Hotel and in
particular for the orderly conduct of guests attending any function or staying in the Roseview Hotel or
otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused to
their neighbouring rooms, or the hotel’s other guests and Clients. The Client must comply with any
reasonable request of the Roseview Hotel and with any policies of the Roseview Hotel as may apply
to the Services from time to time.
The hotel has the right to cancel the reservation and demand the client to vacate the property immediately without refund if the client does not comply with the above.
Guest who suffer from mental Health illnesses must be accompanied at all times by a Doctor or carer to ensure that the room is not damaged or no problems occur during the stay. The hotel will have the right to cancel the reservation immediately if if the above rules are not complied or if any guests is perceived to pose a threat or may potentially cause problems on the hotel.
GENERAL TERMS FOR EXTERNAL CONTRACTORS AND INDEMNITY
1.1 In these terms:
"Contract" means the contract for the provision of the Services including these Terms and, as
appropriate, any written description given by the Roseview Hotel.
"External Contractor" means production companies, audio visual companies, television, video or film
crews, musicians, bands, live acts and any other performers, toastmasters, florists, photographers
and designers and any other person who is contracted by the Client in connection with any of the
"Services" means the provision of accommodation, function room hire and/or supply of food and
beverages and other services by the Roseview Hotel for the Client described in writing by the
Roseview Hotel and on its website or in its brochure.
2. GENERAL TERMS FOR EXTERNAL CONTRACTORS AND INDEMNITY
2.1 The Roseview Hotel must be notified by the Client of any External Contractor the Client proposes
to use and must obtain the permission of the Roseview Hotel to the use of the External Contractor at
the Roseview Hotel. The Roseview Hotel reserves the right to refuse access to any External
2.2 The Client must on request supply to the Roseview Hotel copies of public liability insurance
policies with a minimum limit of liability of £5 million per claim or such other insurance as may be
required from the Roseview Hotel and the receipts for the last premium due for all External
Contractors to cover as a minimum any damage or injury to the Roseview Hotel or any of its property,
staff, any plant and equipment of the Roseview Hotel, any guest of the Client or the Roseview Hotel
or of any Client resulting from any activity of the External Contractor or arising out of the External
Contractor being on the premises of the Roseview Hotel or in respect of any equipment brought onto
the Roseview Hotel premises by the External Contractor.
2.3 Any electrical, audio visual equipment the Client wishes to use that is not the property of the
Roseview Hotel can only be brought into the Roseview Hotel and used with the Roseview Hotel's
written permission. All such equipment must comply with the I.E.E. regulations and safety standards.
The Roseview Hotel may at its discretion arrange for its own contractors to inspect any such
equipment. The cost of such inspection shall be borne by the Client. The Client will comply with any
requirement or direction imposed by the Roseview Hotel following such inspection.
2.4 The Client will comply with the policies of the Roseview Hotel in connection with the construction
of any stand, exhibition stand, scaffolding, the use of any plant and equipment that it wishes to bring
into the Roseview Hotel and as may generally apply from time to time.
2.5 The Client will indemnify the Roseview Hotel in connection with any loss or damage caused to the
Roseview Hotel, its staff, contractors, clients and guests or to any property of the Roseview Hotel or
any such persons arising out of the engagement of any External Contractors or if the Client itself
brings onto the premises any equipment, plant or machinery in respect of any loss, damage, costs
including legal costs that the Roseview Hotel shall incur.
2.6 The Client is permitted to use its own signage subject to complying with the generality of the
Contract or any policies of the Roseview Hotel for the use of such signage from time to time within
hotel rooms, Bar, Function Room, Sun Terrace and Restaurant designated for the Client's use. No
signage is permitted by the Roseview Hotel in any other part of the Roseview Hotel and in particular
within the public areas without prior written consent from the Roseview Hotel.
2.7 The Client will comply with the terms applying to photography as set out in clause 4.
In the public areas of the Roseview Hotel and some staff areas CCTV may be in operation and video
recordings may be made. This activity is carried out for security and service reasons for the better
management of the Roseview Hotel and security for all its Clients and staff.
Non-commercial Photography is permitted in certain areas of the hotel provided it is restrained and
does not cause a nuisance. Please ask for details. Commercial photography or images including
trademarks or trade names requires the prior written consent of the Roseview Hotel.
5.1 The Contract constitutes the entire agreement between the parties, supersedes any previous
agreement or understanding and may not be varied except in writing between the parties. All other
terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
5.2 No failure or delay by either party in exercising any of its rights under the Contract shall be
deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the
other shall be considered as a waiver of any subsequent breach of the same or any other provision.
5.3 English law shall apply to the Contract, and the parties agree to submit to the non-exclusive
jurisdiction of the English courts.
SCHEDULE OF DEPOSITS AND PAYMENTS AND CANCELLATION TERMS
On Confirmation of Reservation* - No payment required.
On Arrival Payment in full to have been received or credit card pre-authorised and signature verified
to guarantee full payment.
On Departure - Payment of additional charges during stay or full payment. In the event of a
reservation for 7 or more nights, the Roseview Hotel reserves the right to charge a non-refundable
deposit, up to but not limited to the full amount of the reservation, at the time of making the
Cancellation Charges* applying to all non-group bookings if cancellation is not notified minimum 72
hours prior to confirmed date of Arrival* 50 %of the stay per room booked (A cancellation reference
number will always be given if a cancellation is received prior to this), with a minimum of one night
charge.. Where a group booking is cancelled, the Roseview Hotel reserves the right to charge its
administration & cancellation policy, equal to maximum 50% of the total value of the original group
booking if cancellation is made more than 72 hours prior to confirmed date of arrival and equal to a
maximum of 100% of the total value of the original group booking if cancellation is made less than 72
hours prior to confirmed date of arrival.
*Where Account Facilities have been confirmed no Deposit is required but the Account is payable in
full on receipt of invoice.